.midia-overlay[data-v-964ce65c]{position:fixed;inset:0;z-index:9999;display:flex;flex-direction:column;align-items:center;justify-content:center;outline:none}[dir] .midia-overlay[data-v-964ce65c]{background:rgba(11,20,26,.95)}.midia-fade-enter-active[data-v-964ce65c],.midia-fade-leave-active[data-v-964ce65c]{transition:opacity .18s ease}.midia-fade-enter[data-v-964ce65c],.midia-fade-leave-to[data-v-964ce65c]{opacity:0}.midia-header[data-v-964ce65c]{position:absolute;top:0;height:60px;display:flex;align-items:center;justify-content:space-between;backdrop-filter:blur(4px);z-index:2;gap:12px}[dir] .midia-header[data-v-964ce65c]{background:rgba(11,20,26,.85)}[dir=ltr] .midia-header[data-v-964ce65c]{left:0;right:0;padding:0 8px 0 12px}[dir=rtl] .midia-header[data-v-964ce65c]{right:0;left:0;padding:0 12px 0 8px}.midia-header-info[data-v-964ce65c]{display:flex;align-items:center;gap:10px;min-width:0;flex:1}.midia-avatar[data-v-964ce65c]{width:40px;height:40px;display:flex;align-items:center;justify-content:center;flex-shrink:0;overflow:hidden}[dir] .midia-avatar[data-v-964ce65c]{border-radius:50%;background:hsla(0,0%,100%,.1)}.midia-header-text[data-v-964ce65c]{display:flex;flex-direction:column;min-width:0}.midia-sender-name[data-v-964ce65c]{color:#fff;font-size:.92rem;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.midia-send-time[data-v-964ce65c]{color:hsla(0,0%,100%,.55);font-size:.75rem;white-space:nowrap}.midia-header-actions[data-v-964ce65c]{display:flex;align-items:center;gap:2px;flex-shrink:0}.midia-icon-btn[data-v-964ce65c]{display:flex;align-items:center;justify-content:center;width:40px;height:40px;color:hsla(0,0%,100%,.85);transition:background .15s,color .15s;text-decoration:none}[dir] .midia-icon-btn[data-v-964ce65c]{border-radius:50%;border:none;background:transparent;cursor:pointer;padding:0}.midia-icon-btn[data-v-964ce65c]:hover:not(:disabled){color:#fff}[dir] .midia-icon-btn[data-v-964ce65c]:hover:not(:disabled){background:hsla(0,0%,100%,.12)}.midia-icon-btn[data-v-964ce65c]:disabled{opacity:.3}[dir] .midia-icon-btn[data-v-964ce65c]:disabled{cursor:default}.midia-reagir-wrapper[data-v-964ce65c]{position:relative}.midia-reaction-picker[data-v-964ce65c]{position:absolute;top:48px;display:flex;gap:6px;z-index:10;white-space:nowrap}[dir] .midia-reaction-picker[data-v-964ce65c]{background:#1f2c33;border-radius:24px;padding:6px 10px;box-shadow:0 4px 16px rgba(0,0,0,.5)}[dir=ltr] .midia-reaction-picker[data-v-964ce65c]{right:0}[dir=rtl] .midia-reaction-picker[data-v-964ce65c]{left:0}.midia-reaction-emoji[data-v-964ce65c]{font-size:1.3rem;transition:transform .1s}[dir] .midia-reaction-emoji[data-v-964ce65c]{cursor:pointer;border-radius:50%;padding:2px}[dir] .midia-reaction-emoji[data-v-964ce65c]:hover{transform:scale(1.3)}.midia-nav-btn[data-v-964ce65c]{position:absolute;top:50%;display:flex;align-items:center;justify-content:center;width:48px;height:48px;color:#fff;z-index:3;transition:background .15s}[dir] .midia-nav-btn[data-v-964ce65c]{transform:translateY(-50%);border-radius:50%;border:none;background:hsla(0,0%,100%,.12);cursor:pointer}[dir] .midia-nav-btn[data-v-964ce65c]:hover{background:hsla(0,0%,100%,.25)}[dir=ltr] .midia-nav-btn--left[data-v-964ce65c]{left:16px}[dir=ltr] .midia-nav-btn--right[data-v-964ce65c],[dir=rtl] .midia-nav-btn--left[data-v-964ce65c]{right:16px}[dir=rtl] .midia-nav-btn--right[data-v-964ce65c]{left:16px}.midia-content[data-v-964ce65c]{flex:1;width:100%;display:flex;align-items:center;justify-content:center;overflow:hidden}[dir] .midia-content[data-v-964ce65c]{padding:68px 72px 40px}.midia-img-wrapper[data-v-964ce65c]{display:inline-flex;align-items:center;justify-content:center;transition:transform .08s linear;will-change:transform}[dir] .midia-img-wrapper[data-v-964ce65c]{transform-origin:center center}.midia-img[data-v-964ce65c]{max-width:calc(100vw - 160px);max-height:calc(100vh - 130px);width:auto;height:auto;object-fit:contain;display:block;user-select:none;-webkit-user-drag:none}[dir] .midia-img[data-v-964ce65c]{border-radius:4px}.midia-video[data-v-964ce65c]{max-width:calc(100vw - 160px);max-height:calc(100vh - 130px)}[dir] .midia-video[data-v-964ce65c]{border-radius:4px;background:#000}.midia-caption[data-v-964ce65c]{position:absolute;bottom:0;width:70%;max-width:calc(100% - 24px);color:#fff;font-size:.9rem;box-sizing:border-box;max-height:min(38vh,320px);overflow-x:hidden;overflow-y:auto;overflow-wrap:anywhere;word-break:break-word;white-space:pre-wrap;hyphens:auto;-webkit-overflow-scrolling:touch;pointer-events:auto}[dir] .midia-caption[data-v-964ce65c]{padding:10px 20px;text-align:center}[dir=ltr] .midia-caption[data-v-964ce65c]{left:50%;right:auto;transform:translateX(-50%)}[dir=rtl] .midia-caption[data-v-964ce65c]{right:50%;left:auto;transform:translateX(50%)}.midia-unsupported[data-v-964ce65c]{color:hsla(0,0%,100%,.5);font-size:1rem}@media (max-width:600px){[dir=ltr] .midia-nav-btn--left[data-v-964ce65c]{left:6px}[dir=ltr] .midia-nav-btn--right[data-v-964ce65c],[dir=rtl] .midia-nav-btn--left[data-v-964ce65c]{right:6px}[dir=rtl] .midia-nav-btn--right[data-v-964ce65c]{left:6px}[dir] .midia-content[data-v-964ce65c]{padding:68px 12px 40px}.midia-img[data-v-964ce65c],.midia-video[data-v-964ce65c]{max-width:100vw;max-height:calc(100vh - 130px)}.midia-header-actions .midia-icon-btn[data-v-964ce65c]:nth-child(-n+2){display:none}}.separador-troca-atendente[data-v-f174ee98]{display:flex;align-items:center;gap:12px}[dir] .separador-troca-atendente[data-v-f174ee98]{padding:16px 0;margin:8px 0}.separador-linha[data-v-f174ee98]{flex:1;height:1px}[dir=ltr] .separador-linha[data-v-f174ee98]{background:linear-gradient(90deg,transparent,#ddd 50%,transparent)}[dir=rtl] .separador-linha[data-v-f174ee98]{background:linear-gradient(270deg,transparent,#ddd 50%,transparent)}.separador-conteudo[data-v-f174ee98]{display:flex;align-items:center;gap:10px}[dir] .separador-conteudo[data-v-f174ee98]{padding:8px 16px;background:#f8f9fa;border-radius:12px;border:1px solid #e0e0e0}.separador-icone[data-v-f174ee98]{width:32px;height:32px;color:#fff;font-size:16px;flex-shrink:0;display:flex;align-items:center;justify-content:center}[dir] .separador-icone[data-v-f174ee98]{background:#9a3092;border-radius:50%}[dir] .separador-icone.icone-atribuido[data-v-f174ee98]{background:#28a745}.separador-info[data-v-f174ee98]{display:flex;flex-direction:column;gap:2px}.separador-titulo[data-v-f174ee98]{font-size:12px;font-weight:600;color:#666;text-transform:uppercase;letter-spacing:.5px}.separador-detalhes[data-v-f174ee98]{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:500}.atendente-anterior[data-v-f174ee98]{color:#888}.separador-seta[data-v-f174ee98]{font-size:14px;color:#9a3092}.atendente-novo[data-v-f174ee98]{color:#333;font-weight:600}.separador-horario[data-v-f174ee98]{font-size:11px;color:#999}[dir] body.dark-layout .separador-conteudo[data-v-f174ee98]{background:#2c3e50;border-color:#3b4253}[dir=ltr] body.dark-layout .separador-linha[data-v-f174ee98]{background:linear-gradient(90deg,transparent,#3b4253 50%,transparent)}[dir=rtl] body.dark-layout .separador-linha[data-v-f174ee98]{background:linear-gradient(270deg,transparent,#3b4253 50%,transparent)}body.dark-layout .separador-titulo[data-v-f174ee98]{color:#aaa}body.dark-layout .atendente-novo[data-v-f174ee98]{color:#d0d2d6}body.dark-layout .atendente-anterior[data-v-f174ee98]{color:#999}@media (max-width:768px){.separador-troca-atendente[data-v-f174ee98]{gap:8px}[dir] .separador-troca-atendente[data-v-f174ee98]{padding:12px 0}.separador-conteudo[data-v-f174ee98]{gap:8px}[dir] .separador-conteudo[data-v-f174ee98]{padding:6px 12px}.separador-icone[data-v-f174ee98]{width:28px;height:28px;font-size:14px}.separador-titulo[data-v-f174ee98]{font-size:11px}.separador-detalhes[data-v-f174ee98]{font-size:13px;gap:6px}.separador-horario[data-v-f174ee98]{font-size:10px}}.separador-atendimento-resolvido[data-v-9e3c87bc]{display:flex;align-items:center;gap:12px}[dir] .separador-atendimento-resolvido[data-v-9e3c87bc]{padding:16px 0;margin:8px 0}.separador-linha[data-v-9e3c87bc]{flex:1;height:1px}[dir=ltr] .separador-linha[data-v-9e3c87bc]{background:linear-gradient(90deg,transparent,#ddd 50%,transparent)}[dir=rtl] .separador-linha[data-v-9e3c87bc]{background:linear-gradient(270deg,transparent,#ddd 50%,transparent)}.separador-conteudo[data-v-9e3c87bc]{display:flex;align-items:center;gap:10px}[dir] .separador-conteudo[data-v-9e3c87bc]{padding:8px 16px;background:#f8f9fa;border-radius:12px;border:1px solid #e0e0e0}.separador-icone[data-v-9e3c87bc]{width:32px;height:32px;color:#fff;font-size:16px;flex-shrink:0;display:flex;align-items:center;justify-content:center}[dir] .separador-icone[data-v-9e3c87bc]{background:#28a745;border-radius:50%}.separador-info[data-v-9e3c87bc]{display:flex;flex-direction:column;gap:2px}.separador-titulo[data-v-9e3c87bc]{font-size:12px;font-weight:600;color:#28a745;text-transform:uppercase;letter-spacing:.5px}.separador-detalhes[data-v-9e3c87bc]{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:500}.atendente-nome[data-v-9e3c87bc]{color:#333;font-weight:600}.separador-horario[data-v-9e3c87bc]{font-size:11px;color:#999}[dir] body.dark-layout .separador-conteudo[data-v-9e3c87bc]{background:#2c3e50;border-color:#3b4253}[dir=ltr] body.dark-layout .separador-linha[data-v-9e3c87bc]{background:linear-gradient(90deg,transparent,#3b4253 50%,transparent)}[dir=rtl] body.dark-layout .separador-linha[data-v-9e3c87bc]{background:linear-gradient(270deg,transparent,#3b4253 50%,transparent)}body.dark-layout .separador-titulo[data-v-9e3c87bc]{color:#5cb85c}body.dark-layout .atendente-nome[data-v-9e3c87bc]{color:#d0d2d6}@media (max-width:768px){.separador-atendimento-resolvido[data-v-9e3c87bc]{gap:8px}[dir] .separador-atendimento-resolvido[data-v-9e3c87bc]{padding:12px 0}.separador-conteudo[data-v-9e3c87bc]{gap:8px}[dir] .separador-conteudo[data-v-9e3c87bc]{padding:6px 12px}.separador-icone[data-v-9e3c87bc]{width:28px;height:28px;font-size:14px}.separador-titulo[data-v-9e3c87bc]{font-size:11px}.separador-detalhes[data-v-9e3c87bc]{font-size:13px;gap:6px}.separador-horario[data-v-9e3c87bc]{font-size:10px}}.chat-historico[data-v-2427ae5e]{max-height:500px;overflow-y:auto}[dir] .chat-historico[data-v-2427ae5e]{background-color:#f5f0f5;border-radius:8px}.modal-historico-msg-row.mensagem-destacada-historico[data-v-2427ae5e]{outline:2px solid rgba(124,58,237,.85);outline-offset:2px}[dir] .modal-historico-msg-row.mensagem-destacada-historico[data-v-2427ae5e]{border-radius:10px}[dir=ltr] .modal-historico-msg-row.mensagem-destacada-historico[data-v-2427ae5e],[dir=rtl] .modal-historico-msg-row.mensagem-destacada-historico[data-v-2427ae5e]{animation:mcHistoricoDestaque-data-v-2427ae5e 2.2s ease-in-out}@keyframes mcHistoricoDestaque-data-v-2427ae5e{0%{background-color:rgba(124,58,237,.18);box-shadow:0 0 14px rgba(124,58,237,.4)}to{background-color:transparent;box-shadow:none}}.chat-bubble[data-v-2427ae5e]{display:inline-block;max-width:65%;word-wrap:break-word;white-space:pre-wrap;font-size:.9rem;line-height:1.4;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;position:relative}[dir] .chat-bubble[data-v-2427ae5e]{padding:6px 9px 8px 9px;border-radius:12px;box-shadow:none}@media (max-width:768px){.chat-bubble[data-v-2427ae5e]{max-width:85%}}.bubble-cliente[data-v-2427ae5e]{color:#333}[dir] .bubble-cliente[data-v-2427ae5e]{background-color:#fff}[dir=ltr] .bubble-cliente[data-v-2427ae5e]{border-radius:0 7.5px 7.5px 7.5px}[dir=rtl] .bubble-cliente[data-v-2427ae5e]{border-radius:7.5px 0 7.5px 7.5px}.bubble-cliente[data-v-2427ae5e]:before{content:"";position:absolute;top:0;width:8px;height:13px}[dir] .bubble-cliente[data-v-2427ae5e]:before{background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 8 13'%3E%3Cpath fill='%23fff' d='M2.812 0H8v11.193L1.533 2.568C.474 1.156 1.042 0 2.812 0z'/%3E%3C/svg%3E");background-size:8px 13px;background-repeat:no-repeat}[dir=ltr] .bubble-cliente[data-v-2427ae5e]:before{left:-8px}[dir=rtl] .bubble-cliente[data-v-2427ae5e]:before{right:-8px}.bubble-atendente[data-v-2427ae5e]{color:#333}[dir] .bubble-atendente[data-v-2427ae5e]{background-color:rgba(154,48,145,.17647058823529413)}[dir=ltr] .bubble-atendente[data-v-2427ae5e]{border-radius:7.5px 0 7.5px 7.5px}[dir=rtl] .bubble-atendente[data-v-2427ae5e]{border-radius:0 7.5px 7.5px 7.5px}.bubble-atendente[data-v-2427ae5e]:after{content:"";position:absolute;top:0;width:8px;height:13px}[dir] .bubble-atendente[data-v-2427ae5e]:after{background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 8 13'%3E%3Cpath fill='%239a30912d' d='M5.188 0H0v11.193l6.467-8.625C7.526 1.156 6.958 0 5.188 0z'/%3E%3C/svg%3E");background-size:8px 13px;background-repeat:no-repeat}[dir=ltr] .bubble-atendente[data-v-2427ae5e]:after{right:-8px}[dir=rtl] .bubble-atendente[data-v-2427ae5e]:after{left:-8px}.bubble-bot[data-v-2427ae5e]{color:#333}[dir] .bubble-bot[data-v-2427ae5e]{background-color:#fff8e1;border-radius:12px}[dir=ltr] .bubble-bot[data-v-2427ae5e]{border-left:3px solid #ffa000}[dir=rtl] .bubble-bot[data-v-2427ae5e]{border-right:3px solid #ffa000}.bubble-bot[data-v-2427ae5e]:after,.bubble-bot[data-v-2427ae5e]:before{display:none}.bot-meta[data-v-2427ae5e]{font-size:.7rem;font-weight:500;color:rgba(0,0,0,.5)}[dir] .bot-meta[data-v-2427ae5e]{margin-bottom:2px}.bot-timestamp[data-v-2427ae5e]{font-size:.7rem;color:rgba(0,0,0,.45)}[dir=ltr] .bubble-atendente .bot-timestamp[data-v-2427ae5e],[dir=ltr] .bubble-bot .bot-timestamp[data-v-2427ae5e]{text-align:right}[dir=rtl] .bubble-atendente .bot-timestamp[data-v-2427ae5e],[dir=rtl] .bubble-bot .bot-timestamp[data-v-2427ae5e]{text-align:left}.img-msg-preview[data-v-2427ae5e]{max-width:250px}[dir] .img-msg-preview[data-v-2427ae5e]{border-radius:8px}.audio-player-ui[data-v-2427ae5e]{display:flex;align-items:center;justify-content:space-between;gap:8px}[dir] .audio-player-ui[data-v-2427ae5e]{padding:8px 12px;border-radius:12px;background-color:#fff;border:1px solid #e0e0e0;box-shadow:0 1px 2px rgba(0,0,0,.04)}.btn-audio-icon[data-v-2427ae5e],.btn-audio-speed[data-v-2427ae5e]{font-size:.75rem}[dir] .btn-audio-icon[data-v-2427ae5e],[dir] .btn-audio-speed[data-v-2427ae5e]{background:none;border:none;cursor:pointer}.audio-time[data-v-2427ae5e]{font-size:.75rem;min-width:35px}[dir] .audio-time[data-v-2427ae5e]{text-align:center}.audio-progress-container[data-v-2427ae5e]{flex:1;height:4px;overflow:hidden;position:relative}[dir] .audio-progress-container[data-v-2427ae5e]{background-color:#dee2e6;border-radius:4px}.audio-progress-bar[data-v-2427ae5e]{height:100%;width:0;transition:width .2s ease-in-out}[dir] .audio-progress-bar[data-v-2427ae5e]{background-color:#7367f0}[dir] .contact-info[data-v-2427ae5e]{border-bottom:1px solid #dee2e6;padding-bottom:1rem}[dir] .attendances-list[data-v-2427ae5e]{margin-top:1rem}.attendances-list .list-group-item[data-v-2427ae5e]{transition:all .2s ease}[dir] .attendances-list .list-group-item[data-v-2427ae5e]{cursor:pointer}[dir] .attendances-list .list-group-item[data-v-2427ae5e]:hover{background-color:#f8f9fa}[dir=ltr] .attendances-list .list-group-item[data-v-2427ae5e]:hover{transform:translateX(2px)}[dir=rtl] .attendances-list .list-group-item[data-v-2427ae5e]:hover{transform:translateX(-2px)}[dir] .attendances-list .list-group-item.active[data-v-2427ae5e]{background-color:#e3f2fd;border-color:#2196f3}.badge-info[data-v-2427ae5e]{color:#fff;font-size:.75rem;font-weight:500}[dir] .badge-info[data-v-2427ae5e]{background-color:#17a2b8;padding:.25rem .5rem;border-radius:.25rem}[dir] .messages-section[data-v-2427ae5e]{padding-top:1rem}[dir] body.dark-layout .contact-info[data-v-2427ae5e]{border-bottom-color:#495057}body.dark-layout .attendances-list .list-group-item[data-v-2427ae5e]{color:#fff}[dir] body.dark-layout .attendances-list .list-group-item[data-v-2427ae5e]{background-color:#343a40;border-color:#495057}[dir] body.dark-layout .attendances-list .list-group-item[data-v-2427ae5e]:hover{background-color:#495057}[dir] body.dark-layout .attendances-list .list-group-item.active[data-v-2427ae5e]{background-color:#1e3a8a;border-color:#3b82f6}[dir] body.dark-layout .messages-section[data-v-2427ae5e]{border-top-color:#495057}[dir] body.dark-layout .chat-historico[data-v-2427ae5e]{background-color:#38415f}body.dark-layout .bubble-cliente[data-v-2427ae5e]{color:#d0d2d6}[dir] body.dark-layout .bubble-cliente[data-v-2427ae5e]{background-color:#3b4253}[dir] body.dark-layout .bubble-cliente[data-v-2427ae5e]:before{background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 8 13'%3E%3Cpath fill='%233b4253' d='M2.812 0H8v11.193L1.533 2.568C.474 1.156 1.042 0 2.812 0z'/%3E%3C/svg%3E")}body.dark-layout .bubble-atendente[data-v-2427ae5e]{color:#e0d0df}[dir] body.dark-layout .bubble-atendente[data-v-2427ae5e]{background-color:#5a3d59}[dir] body.dark-layout .bubble-atendente[data-v-2427ae5e]:after{background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 8 13'%3E%3Cpath fill='%235a3d59' d='M5.188 0H0v11.193l6.467-8.625C7.526 1.156 6.958 0 5.188 0z'/%3E%3C/svg%3E")}body.dark-layout .bubble-bot[data-v-2427ae5e]{color:#e0d0c0}[dir] body.dark-layout .bubble-bot[data-v-2427ae5e]{background-color:#4a4328}[dir=ltr] body.dark-layout .bubble-bot[data-v-2427ae5e]{border-left-color:#ffa000}[dir=rtl] body.dark-layout .bubble-bot[data-v-2427ae5e]{border-right-color:#ffa000}body.dark-layout .bot-meta[data-v-2427ae5e],body.dark-layout .bot-timestamp[data-v-2427ae5e]{color:hsla(0,0%,100%,.5)}[dir] body.dark-layout .audio-player-ui[data-v-2427ae5e]{background-color:#3b4253;border-color:#495057}[dir] .resumo-atendentes[data-v-2427ae5e]{padding:8px 12px;background:#f8f9fa;border-radius:8px}[dir=ltr] .resumo-atendentes[data-v-2427ae5e]{border-left:3px solid #9a3092}[dir=rtl] .resumo-atendentes[data-v-2427ae5e]{border-right:3px solid #9a3092}.badge-atendente[data-v-2427ae5e]{color:#495057;font-weight:500}[dir] .badge-atendente[data-v-2427ae5e]{background-color:#e9ecef}[dir] body.dark-layout .resumo-atendentes[data-v-2427ae5e]{background:#2c3e50}body.dark-layout .badge-atendente[data-v-2427ae5e]{color:#d0d2d6}[dir] body.dark-layout .badge-atendente[data-v-2427ae5e]{background-color:#3b4253}